This will allow companies to automate, sort, and respond to messages on this incredibly popular messaging channel.Īs of May 2018 WhatsApp for business had 3 million users. This allows companies to communicate with clients using WhatsApp for Business instead of having to use their own personal numbers. In 2018 WhatsApp announced the official launch of their platform made for business. WhatsApp users send about 65 billion messages per day, that is about 750,000 messages per second! WhatsApp usage shows no signs of slowing down. It’s not just about the massive number of users though, it’s about engagement. This messenger is handy for being secure, fast, and easy to use. In fact, WhatsApp has 1.5 billion users from 180 countries, that makes it the most popular instant messaging app worldwide. I know this is just a really simple example of a SMS chatbot flow and there are many more possibilities.īut this is just to show that it is extremely simple to create a SMS chatbot yourself in just a matter of minutes.It's official, WhatsApp has one or two users…yes, that’s the understatement of the year!
#TWILIO CHATBOT TRIAL#
NOTE: Those “Sent from your Twilio trial account” messages are only showing when you use the trial of Twilio ? We can connect the first second message with the second message, so the final flow looks like this:Īnd how does it look like on your mobile phone? Then, in the second message, we can use that custom field to create a more personalized experience: Here, we can select to which Custom Field the answer is saved: Otherwise, it will not send a text message!īefore we go further, click on the Click to edit button. NOTE: Make sure that the Message Type is set to “SMS”.
![twilio chatbot twilio chatbot](https://hello.harrisjb.io/wp-content/uploads/2019/09/Alternative-Architecture.png)
In SilFer Bots, we can do this by using the User Input element: Instead of sending a general message to everyone, we can first ask the user name of the user. Once, you made this condition, let’s connect this message to the first message: Now, change the condition that we check if the user is currently on the SMS channel: Then, set this condition as the starting step of our Welcome Message flow: Now, we are in the Visual Flow Builder of SilFer Bots, which should look something like this:īy default, a “Message” element is selected as the first step.īut, we don’t want that, because we first want to check whether the user is using SMS. Click on the dots (on the right side) and select on Edit: Then, you should see your Welcome Message in the list of flows. Head over to SilFer Bots and click on Flows in the menu: Now, let’s create a really simple welcome message flow (just to show you how simple it is to make a SMS chatbot).
![twilio chatbot twilio chatbot](https://twilio-cms-prod.s3.amazonaws.com/images/setbotfornumber.width-800.png)
For example, in the United States, there are certain rules written down in the TCPA.
![twilio chatbot twilio chatbot](https://twilio-cms-prod.s3.amazonaws.com/images/StHERj8Wu9RiVmFsUCbMjKtMDUeVFAfXiU-i9dp_M2DxU.width-1000.png)
But in general, you must have consent from the user or the user starts the conversation.
![twilio chatbot twilio chatbot](https://docs.activechat.ai/wp-content/uploads/2020/01/1578770402988.png)
NOTE: The SMS regulations can differ per country. So in short: You can reach anyone, at any time and your competition is not (yet) on this channel. Must we be approved before we can use the channel? Absolutely not. Is there a ’24-hour window’? No, there isn’t. Want to broadcast a message to all your customers? No problem. (Of course, the user must start the conversation or you must have consent to message them, otherwise, you can get intro trouble) Well, apart from the ten most important reasons why you should use chatbots, SMS has a huge advantage over other channels if it comes to chatbots.įacebook has some strict policies if you want to use chatbots, and WhatsApp has even stricter rules.īut with SMS? There is no policy you must follow and there are no specific rules. So, now I hear you thinking “Okay, SMS is an interesting channel. So if you start now, it’s very likely that you will be one of the first ones in your industry. And you can reach all of them by using SMS.Īnd the best part: your competition is not using it.Ībout 61% of marketers still don’t use SMS. Over 5 billion people send and receive SMS messages globally. In my opinion, SMS is one of the most underestimated channels out there.